New Prescriptions/Prescription Refill

The Following guidelines for new prescriptions and prescription refills are provided to ensure you receive quality care and service:

  • For medication to be effective, it should be taken exactly as your provider prescribes. It is much easier to evaluate the progress made with a medication if a patient has remained compliant with instructions;
  • As a rule, a new antibiotic or an antibiotic refill is not provided without an evaluation first. Contact your provider's office to schedule an appointment;
  • If your prescription bottle indicated you have refills left, you do not need to call the office. Your pharmacy will refill this for you;
  • It will generally take your provider 24-48 hours to contact your pharmacy when issuing a refill request.
  • Whenever you feel a medication is ineffective or needs adjusting, call your provider's office to schedule an appointment.