Patient Feedback/Advocacy

Our clinics welcome and encourage your feedback, both positive and negative.  Therefore, you may be randomly selected to receive a patient survey from Press-Ganey, the entity selected to conduct our patient opinion surveys.  If you do receive a survey in the mail, we encourage you to share your opinions with us.

Also, if you feel that a negative experience has occurred that requires prompt attention, a system is in place to address these matters in a timely manner.  McDonough District Hospital’s Advocacy Services assists with the coordination, investigation, and the resolution of any consumer complaint regarding either your hospital experience or services received within one of our clinics.  Advocacy Services may be contacted by calling (309) 836-1636.