Paying for your Visit
(Billing and Insurance)

Filing Insurance/Patient Responsibilities:

As a courtesy, we will file your insurance claim for you.  To assist us with this process, we do ask that you bring your insurance card and a photo ID to all office appointments.  

Patients are expected to pay co-payments at the time of service.  At the conclusion of a visit, your insurance company will be billed.  If you do not have insurance, payment is expected at the time of service.  We accept cash, check or major credit card.   Any unpaid balances will be billed to the patient on the next statement; balances are due upon receipt.

If you have questions regarding your bill or would like to make payment arrangements, please contact our McDonough Medical Group Financial Services Office between 9:00 a.m. and 4:00 p.m., Monday – Friday, at (309) 836-1730.

Insurance Plan Participation and Notifying your Insurance:

McDonough Medical Group physicians participate with many insurance companies. Due to the vast number of benefit plans available through any particular insurance company, we encourage our patients to verify coverage and authorization requirements prior to making an appointment.  

Financial Assistance:

Patients who have no insurance, do not qualify for government programs, and who meet financial criteria may apply for Financial Assistance.  Eligibility is determined by completing an application and supplying documentation of family income, assets and size.  Financial assistance must be applied for not later than ninety days once you receive your first statement.

For additional information or for assistance in applying, contact McDonough District Hospital (MDH) Financial Assistance Office at (309) 836-1528 or Financial Services Department at (309) 836-1730.

Paying by Installments:

Please contact the McDonough Medical Group Financial Services Department at (309) 836-1730 to request to pay by installments. Accounts are reviewed and installments made from 2 to 6 months in length are based on the account balance at the time of the agreement. Installment plans greater than six months will need approval from the department supervisor.